The Care Quality Commission (CQC) have rated our services ‘Outstanding’ after an inspection conducted in September 2023 concluding that we “proactively worked with other providers to provide effective care and treatment to the local population by supporting practices within the member primary care networks (PCNs) and the wider health economy.”
Leeds GP Confederation supports the wider Leeds health economy by reducing demands on services, including emergency departments and general practice. An example is through the Enhanced Access service that delivers extra appointments to Leeds GP Practices on evenings and weekends.
CQC rated the effectiveness of our services, including Enhanced Access, outstanding as they ‘enabled patients to access services at a time and location to suit their needs, whilst allowing practices to focus on more urgent demands during normal contractual hours.’ CQC reported that through our Enhanced Access service ‘individualised service level agreements were in place for each of the member PCNs, giving the flexibility to utilise the enhanced access service to focus on areas of lower performance’ such as our commitment to reduce waiting lists for cervical smears and long-term reversible contraception appointments.
Our services were also rated outstanding on being ‘well-led’, reporting that ‘there was an open and transparent culture, there were systems to share information with staff, member PCNs and other stakeholders. All the staff we received feedback from told us they felt able to raise concerns and that they were confident these would be listened to and acted upon.’
The CQC rating of outstanding is one of my proudest, professional accomplishments. Our whole team is dedicated to delivering high quality, safe, and compassionate care to all our patients across all our services. To achieve this recognition from the Care Quality Commission makes me proud of our amazing team and being able to support the wider health economy in Leeds.Jane Sadler, Head of Operations and CQC Registered Manager, Leeds GP Confederation
CQC also said:
“There was compassionate, inclusive, and effective leadership at all levels. Leaders at all levels were visible and approachable at all times.”
“Staff were proud of the organisation as a place to work and speak highly of the culture. All of the staff we spoke with or received feedback from were proud to work for the service. Many staff members told us they enjoyed coming to work and that it was the best place they had worked.”
“There was a strong culture of innovation evidenced by the development of the service over the previous 12 months. This included tailoring services to meet the needs of patients within each PCN, introduction and development of new services such as the Same Day Response service, Community Ambulatory Paediatric service, and the Yorkshire Cancer Research project.”
The outstanding rating from CQC is recognition of the unwavering dedication of our staff and our commitment to delivering high-quality, patient-centred care to the community. The Outstanding rating from the CQC underscores the Leeds GP Confederation’s position as a leader in healthcare excellence and its unwavering commitment to providing the best possible care to patients. As a GP in Leeds, at a time when General Practice is under more pressure than ever, I see every day the very tangible, positive impact Leeds GP Confederation’s services has on patients, supporting GP Surgeries in Leeds to offer more appointments than ever before.Dr George Winder, Chair, Leeds GP Confederation
The rating of outstanding is testament to dedicated and passionate colleagues that have worked tirelessly over a number of years to achieve this recognition. More importantly it says to our patients, that when you attend any of our services, they will be safe and effective, cared for by compassioned professionals. As the Chief Executive I am proud of our rating and of our great team.Jim Barwick, Chief Executive Officer, Leeds GP Confederation
You can view the full CQC report on their website.